FAQ's
If you have more questions, please email us and we'll get back to you within 2 business days.
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Can I use LoveLash with Lash Extensions?
Yes you can, it will strengthen you own natural lashes to stay healthy beneath and not break easily. We do highly recommend this and so do many lash extension stylists.
Can I use LoveLash with Extensions and then slowly stop using Extensions?
Yes absolutely you can start using LoveLash with your extensions to start building and strengthening your natural lashes until you stop the extensions.
LoveLash is oil-free and so it will not interfere with the extension glue and that’s why you can easily combine it and prepare your natural lashes for a life without extensions.
What makes LoveLash so unique?
- Cruelty-free – No Animal testing
- 100% natural Ingredients
- 100% Vegan
- No PGA's (Prostaglanin Analogues)
- Hormon-free
- Oil-free
- German/Emirati owned
- 100% tested and approved by Dubai Municipality
- No artificial fragrances or colours
How often should I use the Serum?
You can use the Growth Serum once or twice a day. Make sure to apply the serum on clean and dry skin before applying cream and/or make up. Do not mix the serum with other products.
What are the ingredients?
Aqua, Hyaluronate, Pentylene Glycol, Panax Ginseng Extract, Swertia Japonica Extract, Cucurbita Pepo(Pumpkin) Seed Extract, Acorus Calamus Root Extract, Panthenol, Serenoa Serrulata Fruit Extract, Biotinoyl Tripeptide-1, Myristoyl Pentapeptide-17, Oligopeptide-10 Tocopherol (Vitamin E), Biotin
What are the ingredients of the Brow Growth Serum?
Aqua, Hyaluronate, Pentylene Glycol, Panax Ginseng Extract, Swertia Japonica Extract, Cucurbita Pepo(Pumpkin) Seed Extract, Acorus Calamus Root Extract, Panthenol, Serenoa Serrulata Fruit Extract, Biotinoyl Tripeptide-1, Myristoyl Pentapeptide-17, Oligopeptide-10 Tocopherol (Vitamin E), Biotin
Does LoveLash contain hormones or PGA's?
LoveLash is a peptide-based lash serum, which means it has no hormones or PGA's (prostaglandin analogues) which is usually used in most lash serums. Prostaglandin causes a lot of side effects, like darkening of eye lid colour, dark eye circles, irritations like itching and redness and it will also cause the area around the eye to age faster. That is why we decided to have our formula hormone-free.
Is LoveLash vegan?
Yes, all our ingredients for LoveLash are vegan, no animal-derived products have been used for LoveLash.
Is LoveLash tested on animals?
No, love LoveLash is cruelty-free and will never be tested on animals.
Can I use LoveLash on my lower lashes as well?
You can either use a bit carefully on the lower lashes or we recommend using LoveLash before going to bed, so once you close your eyes to sleep the serum will “travel” down to the lower eyelashes as well.
Can I use LoveLash during pregnancy and nursing?
For pregnant and nursing women we always recommend to check the ingredients list with your doctor.
LoveLash does not contain any hormones/PGA’s/Paraben or any other harmful ingredients, however it is not allowed to do tests on pregnant or nursing women, hence we are not allowed to say it is safe to use.
Please consult your doctor for advice before use.
When will I see results?
Results will of course vary with every individual but generally you should be seeing results between 4 and 8 weeks of regularly using LoveLash twice a day. You can take pictures once a week to have a perfect before and after comparison.
With saying this, we are also very happy to receive your before and after pics to feature you on our page.
Are growth results 100% guaranteed?
While 98% of our customers have reported noticeable results within 4 to 12 weeks, we cannot 100% guarantee results for everyone. The effectiveness of our serum depends on each individual’s lash cycle, which can vary, as well as how consistently and correctly the serum is applied. Personal health conditions (hormones or medications) also play a role. In some rare cases, it may take up to 3-4 months to see results, and in very rare cases, results may not occur. This is due to factors beyond our control, but with regular use, the majority of users experience longer, fuller lashes.
What happens if I stop using the Lash Serum?
Once you stop using LoveLash you lashes will go back to their natural length and thickness after around 2-5 months.
Will I have side effects like dark eye circles or eye colour change after using LoveLash?
These side effects often come with the use of an eyelash serum that contains hormones. LoveLash is a hormone-free eyelash serum and hence you will not have these side effects.
Is is safe to use LoveLash?
Due to its nature of being hormone-free and vegan it is absolutely safe to use LoveLash, however as with any cosmetic product individuals may react allergic to one of the ingredients. Please make sure to check the ingredients list of LoveLash before purchasing to rule out any allergic reactions. And if you should feel any irritations while using LoveLash, please stop the use immediately and seek medical advise.
What if irritations occur?
If irritation or redness occurs, we recommend stopping use for two weeks and then reapplying every other day. If there is no further irritation, you can resume daily use. Please avoid mixing with other products or using too much product. If irritation continues, it may indicate sensitivity to an ingredient, and we advise discontinuing use.
How long can I use one bottle of LoveLash?
If applied twice daily, one bottle of LoveLash will last for 2 months.
We anyways recommend replacing the bottle with a new one after 2 months of use even if you have some serum left to avoid any potential contamination of the product and to maximize the effectivity of the ingredients.
Can I use one bottle for Eyelashes and Eyebrows?
We do not recommend using one bottle for both Eyelashes and Eyebrows to avoid contamination.
Products that you use so close to your eye should not come in touch with anything else.
The eyebrow serum brush was specially designed to be harder and bigger to reach the skin under the eyebrows.
The brush on the lash serum is for the more delicate skin on the eyelashes.
Can I use it more than once a day?
We recommend to use the eyelash serum twice a day for better and faster results. If you use it in the morning, just wait a couple of minutes for the serum to dry and then start applying your eye make-up.
How to use LoveLash with contact lenses?
Make sure to use the serum in the evening once you removed you contact lenses for the night.
What are the ingredients good for?
Hyaluronic Acid: moisturizes the roots and promotes lash growth
Panax Ginseng Extract: strengthens the follicles and roots of the lashes
Swertia Japonica Extract: stimulates follicles and prevents loosing lashes
Pumpkin Seed Extract: increases lash growth
Acorus Calamus Root Extract: stimulates lash growth
Panthenol: moisturizes lashes
Serenoa Serrulata Fruit Extract: hydrates and strengthens lashes
Biotinoyl Tripeptide-1: stimulates lash growth
Myristoyl Pentapeptide-17: stimulates keratin production, which is a key structural protein of hair
Oligopeptide-10: stimulates Collagen production, which is essential for hair health
Tocopherol (Vitamin E): for healthy roots and increases lash growth
Biotin: maintains hair growth
Will the mascara grow my lashes as well?
The mascara contains peptides, however the amount is not as high as in the Growth Serum, hence the Mascara alone will not grow your lashes but it is a perfect support to the Growth Serum throughout the day plus the Peptides have a nourishing effect on your lashes.
How do I remove the mascara?
Simply apply warm water to your lashes, wait for a couple of seconds and gently rub the polymer tubes off. They will easily slide off. For anything left on your skin you can use your usual make up remover.
Is the mascara waterproof?
No the mascara is not waterproof but water-resistant, means it is sweat- & tear-proof.
Is the Brow Gel for hair growth as well?
The Brow Gel is a fixing gel to keep your brows beautifully in place the whole day. It does not contain the growth ingredients from our serum, however it contains Castor Oil and Vitamin E and is therefore very nourishing and supports the health of your brows.
Can I pay cash?
We do offer COD (Cash on Delivery) for orders withing UAE - it will come with a service charge of 10 AED.
When will I receive my order?
Your order will be with you within two to five days.
Do you ship worldwide?
Yes we do ship almost all over the world, during checkout you can enter your country and see if we ship to you and to calculate the shipping rate.
Do I have to pay any custom fees & taxes for international orders?
For all international orders outside of UAE and GCC the customer has to take care of any country specific duties, customs & taxes upon delivery. Please note that these fees have nothing to do with LoveLash and are being applied from the country governments. We recommend contacting your local customs department to find out more.
What if I refuse to pay custom fees upon delivery for international orders outside of UAE?
If the payment applied by the country's government is being denied by the receiving customer, please note that the shipment will be returned to the UAE within a week and destroyed. No reimbursement will take place.
How does the Currency Converter on the page work?
Prices shown in other currencies than AED by the currency converter are only an estimate and only shown for orientation
purposes. Please refer to the shops main currency AED and current exchange rates for accurate pricing. Upon checkout the currency will go back to AED.